Understanding Plan Management in the NDIS

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Managing NDIS funding can sometimes feel complicated. That’s where plan management comes in. At Keys Plan Management, we aim to make the process simple and flexible so participants and families have clear options that suit their unique needs.

What is Plan Management?

Plan management is one of four ways NDIS participants can manage their funding. It allows participants to choose how they handle their funding and payments, with the flexibility to select from a wide range of service providers. Here’s a look at the four options:

Self-Managed: Participants or their family members take charge of the paperwork, claiming invoices and keeping track of spending independently. For example, if Sarah wants to use her NDIS funds to pay for regular physical therapy sessions, she’ll need to submit each invoice herself. This option works best for those who feel comfortable managing their budget and tracking their spending. Bookkeeping experience is useful in this case. Sarah can purchase this type of support from registered and non-registered providers.

NDIA-Managed: With this option, the agency (provider) itself handles payments, but it only allows participants to choose services from NDIS-registered providers. This can limit choices and flexibility. For instance, if John wants to hire a local, non-registered support worker, he won’t be able to do so with NDIA-managed funding.

Plan-Managed: Keys Plan Management offer a third type of plan management, giving participants both choice and flexibility. You can choose from both registered and non-registered providers. For example, suppose Jenny finds a great psychosocial recovery coaching group run by a psychologist/social worker who is not registered with the NDIS. In that case, she can still use her NDIS funds to pay for it through plan management because it directly relates to her mental health challenges. Keys Plan Management acts like her accountant by managing invoices and making payments for her, so she doesn’t need to worry about the administration work and keeping records for NDIS audit for 7 years.

Combination of Options: Some participants mix these methods to fit their unique needs. They might handle some services themselves and use plan management for others, depending on what suits them best.

Why Choose Keys Plan Management for Plan Management?

At Keys Plan Management, we know that each participant has unique needs, and we’re here to make plan management as easy as possible:

Easy Tracking: Our automated system helps participants keep track of spending, view which invoices have been paid, and check their remaining budget. For example, Tom can log into his Keys Plan Management software account to see how much he has spent on his occupational therapy sessions and check his balance for the remainder of the month.

Monthly Statements: Each month, we send statements to participants, their support coordinators or guardians. For example, if Anne’s family wants to know where her funds are being spent, they’ll receive a clear statement showing all transactions and her remaining balance, helping them plan for the coming months.

Quick Payments and Reimbursements: Keys Plan Management processes payments twice a week. This means if Jess purchases a wheelchair or other equipment, she won’t have to wait long for the provider to be paid. If she pays out-of-pocket for a mobility aid, she can send us the receipt, and we’ll quickly reimburse her directly.

Friendly Support: Our team is available to answer questions and help with issues. For example, if Liam’s family has questions about an invoice, they can call or email us, and they’ll hear back within a day. We’re here to make sure participants and their families always feel supported and well-informed.

How Keys Plan Management Could Work For You

Maybe you want to join a new physiotherapy exercise program offered by a non-registered physiotherapist in your area. With Keys Plan Management, you can use your NDIS funds to sign up for the program because it aligns with your disability needs. You simply provide us with the invoice, and we handle the payment process. You will receive a monthly update showing your remaining funds, making it easy for you to budget for future needs.

If you’d like to learn more about how Keys Plan Management can take the stress out of managing your NDIS funds, please get in touch.

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